From the founder who sold Vicky Virtual in 2019 & runs Call Canna today

Build a hybrid call center business, using the exact blueprint that scaled to 1,300+ clients.

Hybrid Call Center is the step-by-step system for launching a hybrid AI + human call center — the systems, hiring playbooks, and tech stack proven inside a company built from zero to acquisition.

See PricingRead the Founder's Story
1,300+clients served at Vicky Virtual
2019successful company sale
7+ yrshybrid call center operations
3ways to work with the system
Built & scaled Vicky Virtual Receptionists
Hybrid AI + live agent systems
Five9 · Dialpad · Genesys · Freshdesk
Acquired 2019
What's inside

Everything it takes to launch and run a hybrid call center, in order.

Seven modules, built from the actual sequence used to take a hybrid call center from an idea to a 1,300-client operation — then a sale.

01

Business Foundation & Positioning

Choose a profitable niche, name and structure the business, and set pricing that supports real margins from day one.

02

Phone & Tech Stack Setup

Stand up your phone system, call routing, and CRM using the same platforms run at scale — configured to avoid early rework.

03

Hybrid AI Implementation

Blend AI call handling with live agents so callers get instant answers and a human when it counts, without inflating headcount.

04

Hiring & Training Agents

Source, screen, and onboard reliable remote agents fast, plus the scripts and QA process that keep call quality consistent.

05

Client Acquisition

The outbound and referral playbook used to land the first clients and keep the pipeline full without paid ads.

06

Operations & Scaling

Systemize scheduling, reporting, and escalations so the business runs without you on every call.

07

Pricing & Exit

Set pricing tiers that protect margins and understand what actually makes a call center business sellable.

Donald
Founder & Instructor
Donald
Vicky Virtual (2015–2019) · Call Canna (2022–present)
1,300+clients onboarded
2019company sold
About the Founder

I've already built this business once. Now I'm handing you the blueprint.

I started Vicky Virtual in 2015 as a regular call center, scaled it to more than 1,300 clients, and successfully sold the company in 2019. Today I run Call Canna, a hybrid call center I started in 2022 that blends AI with live agents.

"Hybrid Call Center isn't theory. It's the systems, processes, and lessons I used to build, scale, and sell a real call center business — handed to you in order."

Every module in this course maps to a decision I actually had to make: which phone system to run, how to blend AI with live agents without hurting call quality, how to hire agents I could trust, and how to price and structure the business so it was worth buying when the time came.

I'm not teaching call center theory from the outside. I'm teaching the exact playbook — so you can build it faster, and with far fewer expensive mistakes, than I did the first time.

See How to Work With Me
Pricing

Three ways to build your hybrid call center.

Choose the level of hands-on help that fits where you are — from fully self-paced to fully done for you.

Most Popular
Do It Yourself
The Complete Course
$4,800$1,500
One-time — pre-sale price, goes up to $4,800 this Friday

The full self-paced training, built module by module from the exact path that scaled Vicky Virtual to 1,300+ clients.

  • All 7 core training modules
  • Scripts, SOPs & hiring templates
  • Hybrid AI implementation guide
  • Vendor & tech stack shortlist
  • 52 week live group coaching session with me
  • Access to the original 2020 course that launched 100+ call centers generating millions in combined monthly revenue
  • Lifetime access to updates
Done For You
Full Business Build
$15,000
One flat project fee · application required

My team and I build your hybrid call center business end to end, so you launch fully operational.

  • Business name & brand brainstorm
  • Website & logo design
  • Phone system & call routing setup
  • Hybrid voice AI implementation
  • We hire your first 2 agents for you
  • Cold email setup
Fill in the Gaps
1:1 Consulting
$600/ hour
Book 3+ hours for $400/hr (save $200/hr)
Total: $600

Direct time with me for strategy, troubleshooting, or hands-on help with any part of your build.

  • Personalized 1:1 strategy sessions
  • Troubleshoot your setup
  • Review pricing & contracts
  • Scaling & hiring guidance
  • Book only the hours you need
FAQ

Questions before you get started.

Do I need call center experience to take this course?+
No. The course is built in the same order the original business was built, starting from zero — no prior call center or tech background required.
What's the difference between the DIY course and Done For You?+
The DIY course gives you the full training and templates to build it yourself, at your own pace. Done For You means my team builds the entire operational business for you, launch-ready.
Can I start with the course and add consulting later?+
Yes. Many students start with the Do It Yourself course, then book 1:1 hours for the specific parts where they want extra guidance.
How long is the 20% discount available?+
The discounted $3,840 enrollment price (20% off) is available for a limited time. The regular price of $4,800 applies once the offer ends.
Ready when you are

Build your hybrid call center on a proven system, not a guess.

Pick the path that fits — self-paced course, full done-for-you build, or 1:1 consulting.

See Pricing Options